Shipping & Delivery
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing so your order will be shipped out, if it is in stock on our website then the product will be available. However on rare occasions an item may be on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. Then we will process the charges and submit the order for shipment once payment has been authorized for an in stock item.
ORDER HANDLING
Orders will require 1-3 days of handling time from our warehouse before shipping out.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
All orders placed before 2pm will be processed that day. After 2pm orders will be processed the following business day.
All orders over US$49.99 get free shipping to the 48 contiguous states.
All orders under US$49.99 are subject to a US$5.99 shipping cost.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@shieldepot.com.
Large items that ship via freight (not UPS or FedEx) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to support@shieldepot.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
NEVER RECIEVED YOUR ITEM?
If you placed an order with Shieldepot and the tracking said it had arrived or has been past 12 days since your order with no update please reach out to support via phone (650) 488-7754 or email support@shieldepot.com. We will take all necessary actions to accommodate this inconvenience including communicating with the supplier, delivery company, and having another item shipped out to you if that is your desired resolution.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is damage to the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer Remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, FedEx, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping, if the item is being returned for any reason other than damage or a defective product.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
Shieldepot operates under the legal name Shetrone Enterprises LLC
shieldepot.com
Selling in the United States
650-488-7754
3620 EUGENE ST, FREMONT, CA 94538 USA