At Shieldepot, we are committed to ensuring your satisfaction with every purchase. However, if you need to return a product, we have outlined our refund and return policy below to ensure a smooth process for you.
Return Window You have 30 days from the date you receive your product to initiate a return. Returns initiated outside this window will not be accepted.
Eligibility for Returns
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Unopened and Unused Products: We only accept remorse returns for items that are unopened, in their original packaging, or that have never been used.
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Defective or Damaged Products: If your product arrives damaged or defective, please contact us immediately to resolve the issue. Such returns are eligible for a full refund without restocking fees, and we will cover return shipping costs.
Restocking Fee A 15% restocking fee will apply to all returns, except for defective or damaged items.
Return Shipping Costs
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Customer Responsibility: For remorse returns or any reason other than damage or defects, customers are responsible for the cost of return shipping.
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Company Responsibility: If the product is defective or damaged, we will cover the cost of return shipping.
How to Initiate a Return To initiate a return, please contact our customer service team at support@shieldepot.com . We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return.
Refund Processing Refunds are typically processed within 4 business days after we receive and inspect the returned product. However, depending on your financial institution, it may take slightly longer for the refund to appear on your card statement. Total time from initiating a return to receiving the refund can vary due to several factors most prudent being return shipping time. Expect a total time of up to 10 days from initiating the return.
Important Notes
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Products returned without an RMA number may not be accepted.
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Ensure the returned product is securely packaged to avoid any damage during transit.
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Shipping fees for the original order are non-refundable.
For any questions or concerns regarding our refund policy, please contact us at support@shieldepot.com, or give us a call at 650-488-7754. We are here to help!
*Please do not send your purchase back to the manufacturer.
DISCLAIMER
Shieldepot is an outlet for High Quality brands and are not the brand itself.
Refund request and processing times will vary from each brand.
Brand Specific Restocking Fee
For the Brand BARSKA's products there is a 15% restocking fee associated with remorse returns. Meaning the customer no longer wants the product and there are no defects or damage.
Return Freight for BARSKA products is covered by the manufacturer if the unit is defective. However if the unit is returned for remorse then return freight is covered by the customer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shieldepot.com.
Exchanges
We only replace items if they are defective or damaged. We do not accept exchanges but are happy to do a return within 30 days of receiving the product so you might have the funds to choose a different product more suited to your needs. Send us an email at support@shieldepot.com.
Shieldepot
shieldepot.com
Selling in the United States
support@shieldepot.com
650-488-7754
3620 Eugene Street, Fremont, CA, 94538, USA